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DUO Mobile recently switched to universal prompt which has impacted how users connect to Forticleint VPN.
In the instructions below, we have included how to set up this new connection, which is compatible with FortiClient versions 7.2 or newer. We have found that Forticlient version 7.2 sometimes works better with our connection but if issues occur, try updating to version 7.4 or newer. If needed, we've included how to uninstall and re-install the 7.2 version of FortiClient.
How to uninstall Forticlient (if needed to upgrade/downgrade to version 7.2).
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Select Start > Settings > Apps > Installed Apps .
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Find the app you want to remove (in this case Forticlient), select the three horizontal dots > Uninstall. It might ask you to restart your computer.
How to install Forticlient 7.2
1. Here is the link to install Forticlient 7.2
2. Click download. Once downloaded, run the installation file and follow the instructions. Then set the VPN connection to the credentials below.
Connection Name: SSLVPN
Description: CSP VPN (It can be anything appropriate)
Remote Gateway: https://vpn.csp.edu:443/FortiDuo
Check the boxes according to the screenshot below.
3. To connect to the VPN, open the FortiClient app and press the Connect button.
4. Enter your CSP email address and your CSP network password.
5. A Duo Notification/Push will be sent to your device.
6. Accept the Duo Notification/Push to connect to the VPN.
7. A web page will show that your VPN is connecting once connected.
8. Go to your FortiClient app and click the Disconnect button to disconnect from the VPN.
